Issue Refund

Transaction ID

sale_header->processor_txn_id; ?>

Customer Name

sale_header->firstname. ' '.$obj->sale_header->lastname ; ?>

Contact Information

sale_header->email_address. ', '.$obj->sale_header->phone ; ?>

Transaction Amount

sale_header->amount,2); ?>

Card Information

sale_header->card_type. ', '.$obj->sale_header->masked_pan ; ?>

...Please Wait...

+ Products Sold

sales_detail)) { echo ''; echo ""; echo ''; foreach($obj->sales_detail as $detail) { $prc = '$'.number_format($detail->price,2); echo "\n"; } echo '

Product Code	Name	Price
{$detail->code}	{$detail->name}	$prc

'; } else { echo "No Product Details are Avaiable for this Transaction"; } ?>

+ Payouts From Sale

payouts)) { echo ''; echo ""; echo ''; foreach($obj->payouts as $detail) { if ($detail->payee_account_identifier == '3BALLIANCE') continue; $amount = '$'.number_format($detail->payment_amount,2); echo "\n"; } echo '

Payee Name	Account Identifier	Payment Type	Amount
{$detail->payee_name}	{$detail->payee_account_identifier}	{$detail->payment_type}	$amount

'; } else { echo "No Payout Details are Avaiable for this Transaction"; } ?>

Issuing a Refund

Transaction ID - This is the transaction identifier provided by the payment processor. Note: If you adjust commissions or contributor payments this is the "Original Transaction" when you go to: Reports & Management / Payees / Payee Management. If you need to cancel a delivery authorization, find the Payment Transaction # when you go to Reports & Management / Deliveries / Manage Deliveries

Customer Name, Contact Information - The customer you are refunding to.

Card Information - The card that will be credited on this refund.

Refund Amount - You may issue a partial refund by entering an amount less than the total sale. You may not refund more than the original transaction amount.

Issue Refund Button - When you select this button: 1) The amount of the refund will be credited to the customer's card. 2)The customer will be notified. 3)A record of the refund will appear in the Sales Report and the customer's Purchase History. 4. The customer will be able to see the refund on their CAM.

Products Sold - List of products sold in this transaction.

Payouts From Sale - List of payouts to Referrers and Contributors. Note: Payout corrections due to refunds are not automtatic. Go to Reports & Management / Payees / Payee Management / Pending Payments (icon). If the payout has already occurred, select the "Add" button above the list inside Pending Payments, otherwise adjust the appropriate pending payment.