__('cases'),
'name' => __('Support Cases'),
'menu_name' => __('Support'),
'singular_name' => __('Support Case'),
'icon' => 'bug_16.png',
'exclude_from_search' => true,
'publicly_queryable' => false,
'migrate_fields_list' => array(
'case_status,ff_case_status',
'priority,ff_priority',
),
/* 'module_columns_sortby' => array('post_title', 'assign_to', 'account_parent', 'contact_parent', 'priority', 'case_status', 'case_type', 'post_date'),
'module_columns' => array('post_title', 'assign_to', 'account_parent', 'contact_parent', 'priority', 'case_status', 'case_type', 'post_date'),
'module_columns_filters' => array('account_parent', 'assign_to', 'contact_parent', 'priority', 'case_status', 'case_type'),
'module_columns_config' => array(
'grid_type' => 'ajax_data',
'use_paging' => true,
'use_global_default_paging_nb' => true, //THIS MUST BE SET IN GENERAL OPTION, with option 'default_paging_nb'
//'nb_by_page'=>20, //To FORCE A SPECIFIC PAGING NB FOR THIS MODULE. WILL OVERHIDE THE use_global_default_paging_nb NB
'user_can_change_paging_nb_by_module' => true,
), */
'module_dashboard_widgets' => array(
),
'module_editform' => array(
'use_previewbtn' => false
),
'module_datagrid' => array(
'filters' => 'account_parent,assign_to,contact_parent,priority,case_status,case_type',
'privacy_nonadmin' => array(
'field' => 'set_privacy'
),
'exportfields' => 'post_title,assign_to,account_parent,contact_parent,priority,case_status,case_type,post_date',
'columns_definition' => array(
'post_title' => array(
'width' => '33%',
'use_link' => true,
'link_type' => 'edit_post',
'ajax_edit' => true,
'edit_case' => 'dblclick',
"schema" => "[linkstart]{{field}}[linkend]
"
),
'assign_to' => array(
'width' => '15%',
'ajax_edit' => true,
'edit_case' => 'dblclick',
'use_link' => true,
'link_type' => 'user_profile',
),
'account_parent' => array(
'link_type' => 'edit_other_post',
'use_link' => true,
'width' => '20%',
),
'contact_parent' => array(
'link_type' => 'edit_other_post',
'use_link' => true,
'width' => '20%',
),
'priority' => array(
'width' => '10%',
),
'case_status' => array(//case_type
'column_special_label' => 'Status/Type',
'special_label' => 'Status/Type',
'width' => '25%',
"schema" => "Status: {{case_status}}
Type: {{case_type}}
"
),
'case_type' => array(
'width' => '10%',
),
'post_date' => array(
'width' => '10%',
),
),
'fields_to_load' => 'post_title,assign_to,account_parent,contact_parent,priority,case_status,case_type,post_date',
'columns_initial_list' => 'post_title,assign_to,account_parent,contact_parent,priority,case_status,post_date',
'sortby' => 'post_title,assign_to,account_parent,contact_parent,priority,case_status,case_type,post_date',
'config' => array(
'header_a_z' => true,
'use_paging' => true,
),
),
'module_new_categories' => array('cat15_cases'),
// 'module_categories' => array('cat15_cases'),
'module_tags' => array('tag15_crm'),
'metaboxes' => array(
'team_notif' => array(
'title' => __('Teams / Categories'),
'context' => 'side',
'priority' => 'high',
'positioning' => array(
/* 'main' => array(
array('assign_to'),
), */
'tabs' => array(
'tabltwo' => array(
'label' => 'Team & Notifications',
'items' => array(
array('team_assignments'),
)
),
'tablone' => array(
'label' => 'Categories',
'items' => array(
array('categories_list'),
)
)
)
)
),
'case_information' => array(
'title' => __('Case Information'),
'context' => 'advanced',
'priority' => 'high',
'positioning' => array(
'topbar' => array(
'special' => array('assign_to'),
'common' => array(
'delete_action' => true,
'status_action' => true,
'save_action' => true,)
),
'main' => array(
array(
'case_type', 'case_status'
),
array(
'priority'
),
array('full_description')
),
'tabs' => array(
'tab_111' => array(
'label' => 'Related To',
'items' => array(
array(
'account_parent', 'contact_parent'
),
array(
'lead_parent'
),
array(
'ref_id', 'set_privacy'
),
array(
'created_by', 'created_date', 'modified_date'
)
)
),
'tab_11' => array(
'label' => 'Comments',
'items' => array(
array('comments'),
)
),
'tab_10' => array(
'label' => 'Files',
'items' => array(
array('files_upload'),
)
)
)
)
)
)
);