Frequenty Asked Questions

GENERAL QUESTIONS:

What is ReadyGraph?

ReadyGraph is a tool that makes it easy for websites to grow and manage their user-base, by allowing/utilizing: user sign-up, through an optional notification tab and an intelligent pop-up, with one-click sign-up and social login options; user friend invitations, through the sign-up pop-up, or a sidebar button; automated emails(optional) that keep visitors coming back, such as welcome messages to greet new users, recent site updates/posts to keep them informed, gentle reminders for inactive users, and a weekly digest of new content; mass emailing, for fast communication to all your subscribers; user-interaction, through an optional comment-feed sidebar; analytic tools, to track new subscribers, daily visits, and other key metrics that quantify your website’s growth and user engagement.

How do I install ReadyGraph?

After installing this plug-in, you can activate the ReadyGraph features by connecting/signing-up for your ReadyGraph account.

How do I uninstall ReadyGraph?

You can deactivate the ReadyGraph features by navigating to the upper-right corner of the “ReadyGraph App” page, clicking the drop-down menu with your email address, and disconnecting your ReadyGraph account.

Can I delay the sign-up pop-up?

Yes, you can delay the pop-up for up to 20 minutes; however, the most effective delay is only a few seconds. That ensures that users are engaged, before showing the pop-up to them.

How do I check my website’s stats?

You can check your website’s stats by clicking the “Insights” button at the upper-right corner of the “ReadyGraph App” page. There, you will find various metrics about your site growth.

Can I use both the pop-up and the form widget?

Yes, you can; they will not conflict with each other.

How do I contact someone for support, or to suggest a feature?

You can contact us at info@readygraph.com. We appreciate all feedback.

I’m having problems with the latest version of the plug-in; can I switch back to an older version?

Yes, just navigate to the “Developers” tab on the wordpress.org plug-in page, and select the version that works for you.

ACCOUNT QUESTIONS:

How do I change my account email address?

Contact us as info@readygraph.com.

How do I turn off email notifications from ReadyGraph?

You can turn them off via the account settings page on ReadyGraph.com.

How do I disconnect ReadyGraph from my site?

You can disconnect ReadyGraph from your site by navigating to the upper-right corner of the “ReadyGraph App” page in this plug-in, and clicking the drop-down menu with your email address on it; there will be an option there to disconnect ReadyGraph from your site.

CUSTOMIZATION QUESTIONS:

Can I customize the pop-up?

Yes, you can choose a template that matches your site design, from the various templates available.

Can I customize the friend-invite form?

You can customize the text on the friend invite form to something that suits your website.

Can I customize my emails? Yes, on the right side of the “ReadyGraph App” page, you will find a link to a page where you can Configure/Enable/Disable the various automated emails that you can send via ReadyGraph.

QUESTIONS ABOUT YOUR SUBSCRIBERS:

How do I view my subscribers?

Clicking the “Insights” button at the top of the “ReadyGraph App” page of this plug-in will take you to a page where you can view a list of your subscribers.

How do I mail my subscribers?

On the right side of the “ReadyGraph App” page, you will find a link to a page where you can send mass emails to your subscribers.

Can I import a list of existing subscribers?

This is a feature currently under development and is scheduled to be released in our next update.

Can I export a list of my subscribers?

This is a feature currently under development and is scheduled to be released in our next update.

If I decide to stop using ReadyGraph, do I keep my subscribers?

Yes, contact us at info@readygraph.com for assistance.

Can I send automated emails/newsletters to my subscribers?

On the right side of the “ReadyGraph App” page, you will find a link to a page where you can Enable/Disable/Configure the various automated emails that you can send via ReadyGraph.

Is ReadyGraph necessary in order to use this plug-in?

No, it isn’t; you can use this plug-in without ReadyGraph features enabled, but you would be missing out on added growth opportunities.

If you have questions or concerns, contact us anytime at [info@readygraph.com](mailto:info@readygraph.com)