You can track user activity by following variables: event add_to_cart: • cart_item_key : $_woo_cart_cart_item_key, • cart_product_id: $_woo_cart_product_id, • quantity: $_woo_cart_quantity, • cart_variation_id: $_woo_cart_variation_id, • cart_variation: $_woo_cart_variation, • cart_cart_item_data: $_woo_cart_cart_item_data event order_create: • order number: $_woo_order_id When user is adding something to his/her shopping cart, your bot will react to this and chat with user based on specific skill that you design (example e-commerce skills included in our 'WooCommerce bot template'.